heavensent web store FAQ section

All pieces in stock take 3 working days to prepare for postage. Shipping Is Estimated At Within Ireland --- 7 Days Approx To England --- 10 Days Approx The Rest Of The World ---- 28 Days Approx We use a standard shipping process on all pieces. Sterling Silver or Custom Special Celebrity Pieces Are Sent Registered Post.

Dawn sends you regular emails throughout your preparation of your piece. You will receive no more then 3 emails directly to your inbox you used when you paid for your item.

If you have ordered a custom sterling piece of are considering doing so, please allow up to 6 weeks from the point of purchase for its creation and shipping.

Even if your item should break or if links come loose which can happen with jewellery Dawn offers a Free Fix It up Package valid for one year after purchase. Discolouring of items is not included in this service. But you may have it replaced at an additional cost. You are however required to cover the cost of postage each way. This can be determined by contacting your local mail service and including the cost of return postage within your package. Please ensure you include all the pieces for the jewellery you have seal it carefully. You may return your bracelet to Dawn at Dawn Afolabi/Mitchell 43 Ballymacool Woods Letterkenny Donegal Ireland

In each package shipped you will always find a mini pack of Frankincense to use to cleanse your piece of jewellery with. Simply light one stick as desired and allow the smoke to filter through your bracelet. Additional Rewards:- Spend between €15-€20.00 and receive a free 3 card mini reading included in your order Spend between €20.00 - €30.00 and receive a free set of chakra crystals Spend between €30.00 - €40.00 and receive a free individual chakra bracelet of your choice.

You have 5 working days to return a damaged item only. Please ensure you do not open any packaging around the product if you can clearly see its been effected in transit. All our items are checked for quality before shipping. Occasionally items do get damaged in transit. A replacement will be sent to you on receipt of the damaged item to our office.You are responsible for postage on your side. Refunds are not offered but you may seek a credit note if you can show solid picture evidence the item has been genuinely damaged. Please contact Dawn at [email protected] before shipping and to lodge a damage claim.

Credit Notes are issued only in the event of damaged items where you can satisfy our evidence requests. Credit notes may occasionally be offered in part return for readings. Where you can then browse our shop to select item(s) within your credit capacity.

Should an item you order not be in stock then you will be notified. You will be given the option to wait for it to be restocked which may take up to 4 weeks.. Or You can select another of our many products. Dawn is available for private consultations to help you select a suitable piece for your energy.